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Install does not work


Article Information
Article ID: 223
Author: Marilyn
Created: 9/12/2006
Modified: 9/12/2006
Views: 1,309
Can Not install CD,

When I try to install Solar Fire,  Nova Chartwheels or the Alabe Report Program  Nothing Happens. I click on Install and it just sits there!

This problem indicates that your Windows OS has a problem, certain important system files are missing or damaged. The problem file(s) are required to run programs that were designed for earlier versions of windows, such as the Solar Fire install program which was made to be compatible with older versions of Windows.

If you have Windows XP, Please download and run this Windows XP fixing program, it should fix your computer. This program is not created by or warranteed by "Astrolabe.' http://www.visualtour.com/downloads/xp_fix.exe

If you have WIndows 2000 or NT see the link to the Microsoft tech support web site below for more information.
You should also scan your computer for viruses and spyware as mentioned below.

This problem happens in at least three cases.

A: You had a problem with your PC or disk and had it repaired.

B: You had a virus. Certain viruses will break your computer in this way. Virus programs like Norton can remove viruses from your computer, but they do NOT repair the damage that Viruses have done. WHenever you have a virus you should go to the virus companies web site and read about that virus to find out what additional steps you have to take to repair your computer.

C: Certain Spyware programs especially one called Wndupdate can do this. If the problem keeps recurring then you should try a spywarescanning program to scan your computer. Norton doesn't necessarily scan for spyware. Here is the best free spyware scanner. Adaware is an excellent spyware scanner which you can use for free, it is located here: http://www.lavasoftusa.com/software/adaware/

If the XP_FIX program listed above doesnt' work, here is a more complicated fixing procedure from the Microsoft web site which requires and original windows install disk. http://support.microsoft.com/default.aspx?scid=kb;en-us;324767


This URL: http://alabe.com/SmarterTicket/Customer/KBArticle.aspx?articleid=223

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