Print Add to Favorites   Back
Attachment is Missing (I am using Microsoft Outlook)


Article Information
Article ID: 281
Author: support
Created: 1/12/2009
Modified: 1/28/2009
Views: 676
Older versions of Microsoft Outlook (many years old) have bugs in viewing our pdf attachments. The attachment is there, but Outlook won't let you see it. Once the program is updated you will be able to see the attachment. These kind of updates don't come to you automatically.  This happens especially with the Outlook version 10 from 2003.
If you use any other email program it should work fine.

These old versions of Microsoft Outlook are not very safe, they have numerous security vulnerabilities that need to be updated.

You should also be able to go to the windows update web site at
http://windowsupdate.microsoft.com
to get the outlook update you need, select the 'custom install mode' (not express mode) and then look in the category called 'software, optional' and you should see outlook updates listed in there.

IF you don't see it there, then probably what you need is the Office XP Service Pack 3 update,
http://www.microsoft.com/downloads/details.aspx?familyid=85AF7BFD-6F69-4289-8BD1-EB966BCDFB5E&displaylang=en
Unless you purchased Outlook separately.
If your version is not Office XP microsoft will have service pack updates for your version also.

You can also Reply to your chart email and let us know if you have another email address you would like us to send it to which doesn't use Outlook, for instance a webmail account such as gmail or yahoo or hotmail.



This URL: http://alabe.com/smarterticket/Customer/KBArticle.aspx?articleid=281

Search Tech Support Again