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Get Help with Your Astrolabe Programs


Search Our Knowledge Base -- Enter a keyword or several (examples: Win32 error, print, glyphs )


Get Software Updates (Downloads)

Try our Tech Support Forums !

See the Hottest Tech Support Issues

See our Running Solar Fire on a Mac page

See our Should I Upgrade My Solar Fire? page

See our Solar Fire FAQs page

See our Software/Operating System Compatibility Chart

Search the Knowledge Base for more answers


Email us at support@alabe.com if you can't find the answer you need on this page or the linked pages.
Note: For sales questions and non technical problems contact us at astrolabe@alabe.com or 1-800-THE-NOVA


The First Things to Try

If you have a "How do I...?" question on any program
  1. F1 = Help: Please first try pressing F1 or an on-screen "?" button to view a help window within the program. You can also usually get help by selecting the program's Help menu.
  2. Alternatively, consult the program's user guide. If you don't have a printed manual, or an electronic manual from within the program, insert your Astrolabe CD and see whether it contains a separate electronic manual for your program. The manuals are located under the last item on the list labeled 'User Guides.' You can view and print the electronic manual if you have Adobe Reader installed. Install Adobe Reader (free)
  3. In addition, you can consult the Knowledge Base for answers to common questions or the Astrolabe Forums to share solutions and ideas with other astrologers and software users.
If you have a troubleshooting problem
  1. Generally, your first line of action is to go to the web and download the latest program updates. Easy to do, this solves a surprising number of problems. Visit the Downloads and Updates page. Even easier, get updates through the Utility menu within Solar Fire, Nova Chartwheels or Astrolabe Reports.
  2. Some difficulties are resolved by reinstalling the program. First uninstall the program and then reinstall it. After reinstalling, always restart your computer before opening the program. For more information, see the printed installation instructions that came with your CD, or get the instructions here (pdf).
  3. You may be able to find solutions for common problems by visiting the Knowledge Base. The Astrolabe Forum may also have your answer.
  4. If you do not find an answer, you can submit a question on a support ticket.

    In any written or phoned query, please be specific. Always include the Astrolabe software title and version, and a clear description of what result you were trying to achieve. If you have a problem or think you have found a bug (eek!), please include:

    · which Windows version you have
    · exactly what you did leading up to the problem
    · the results you got
    · any error messages that appeared

    Sometimes to get information on an error message you need to click on a link that says 'click here for more detailed information.' In this case please include the file names that appear under 'appname=' and 'modname='

If you have a question about an astrological technique

First, check out the Knowledge Base, as many answers are there. Some techniques are on the Documentation page. If you don't find the answer, you can ask a question on the Astrolabe Forum or submit a ticket to have someone answer your question.

As a last resort

Phone support is available Mon-Fri, 11am-4 pm U.S. Eastern time at (508) 896-5081.

Frequently Asked Questions

Check out the links again at the top of the page